Contact Us

CONTACT COOLCAR

We respond to all inquiries within 24 hours

1. Primary Contact
📧 Email: car@coolcarsunshade.com
⏰ Hours: Mon-Fri 9:00 AM - 5:00 PM EST

2. Email Guide

Inquiry Type Subject Format Response Time
Order Issues [Order] + Order # ≤12 hours
Product Q&A [Product] + Product Name ≤24 hours
Returns/Exchanges [Return] + Order # ≤24 hours
Wholesale [Wholesale] + Company Name ≤48 hours

3. Physical Address (Returns/Legal Docs Only)
COOLCAR
801 SEDGEFIELD RD
CHARLOTTE, NC 28209-1223
USA
📦 Return Note: Must email for return address confirmation

4. Urgent Matters

  • Delivery emergencies: Use subject [URGENT] + Order #

  • Payment failures: Attach payment screenshot

5. Self-Service

  • Track Order: [Order Status Page Link]

  • Return Process: [Return Policy Page Link]